Returns Policy

We always strive to ensure you are 100% satisfied with your purchase, however we understand unforeseen circumstances can happen. Please refer to the below guidelines to ensure a smooth and hassle-free Returns process.

• Change of Minds (No refund/Exchange only)

Eligibility

• Returns for change of mind must be initiated within 30 days of the purchase date shown on receipt
• Products must be unopened, unused, and in their original packaging.
• Items must be in the same condition as when you received them.
• Exchange product value must be equal or greater than the original product. No refund will be processed if the Exchanged product is valued less than the returned product.

Return Process

• To initiate a return for Change of Mind, please contact our customer service team at info@emybeauty.com.au with your order number and reason for the return, along with photos of the purchased items.
• Once your return request is approved, you will receive detailed instructions on how to return your item.
• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
• Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
• You will be notified via email about the approval or rejection of your refund within 7 business days of receiving the returned item.
• If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.
• Please allow 7-10 business days for the refund to reflect in your account.
• Exclusions – the following are deemed as non-returnable items:
• Sale items
• Items marked as non-returnable at time of purchase

• Faulty or Defective Items (Refundable/Exchangeable)

Eligibility

• Faulty items must be reported within 30 days of the purchase date.
• An item is considered faulty if it is damaged, or defective. Such as missing pump, broken cap etc.

Return Process

• To initiate a return, please contact our customer service team at info@emybeauty.com.au with your order number, a description of the fault, and photos of the defective item.
• Our team will review your request and provide instructions on how to return the faulty item.
• If the item is confirmed to be faulty, we will cover the cost of return shipping. You will receive a prepaid shipping label
• Once we receive the faulty item, we will inspect it to verify the reported issue.
• If your return is approved, you can choose between a full refund or a replacement item.
• Refunds will be processed to your original method of payment. Please allow 7-10 business days for the refund to reflect in your account.
• If a replacement item is requested, we will ship it to you at no additional cost (shipping will be the same as your original shipping method)

Contact Information

For any questions regarding Shipping or Returns, please contact us via:

• Email: info@emybeauty.com.au